Contact Us

Getting help with gambling

If you are struggling with gambling or think someone close to you might be, the contact form is not the right place to start. Reach out to a recognised gambling-support service in your province instead. These organisations offer confidential, judgement-free help, and they are set up to respond quickly. The operator’s customer-care team cannot provide that kind of support, and waiting for a reply is not what you need in that situation.

Language and replies

The customer-care team reads and replies in English. If you write in another language, your message may still be understood, but the response will come back in English. Keep that in mind if you are more comfortable corresponding in French or any other language — you will want to make sure you can work with an English reply.

Keeping your information safe

Never send financial details, passwords, PINs or scans of documents through the contact form. The form is not a secure channel for sensitive information, and no legitimate support team will ever ask you to send those things through it. If you are asked for such details in a reply, do not provide them. Account-related requests that require identity verification are handled through the proper, secure process on the site, not through an open message box.

If you have a question about your account, a payment or a game, describe the issue in general terms in the form. The team will let you know what they need from you and how to send it safely. That keeps your personal information out of a channel where it does not belong.